Thursday, November 22, 2012

Thank you for your time...

I work in a call center where I talk to dozens of people every day from around the world. 

Some are quick and to the point, while others will relate unsolicited life events like going to Knotsberry Farms...on horseback, riding behind their mother, back in the day when the only rides were tied up to hitching posts upon arrival. 


I spoke with a man who was helping his son, who was in a high security prison, order a pair of warm shoes; because his son's cell was so cold. I could hear in the way he worded each sentence and chose each word about his son, that he loved him, not excusing, but; despite anything he had done. 

The pair of shoes he was purchasing were the same pair I had had my eye on for my own father, whom I share an ongoing game with of finding the best slippers for his Christmas present every year. 

As I spoke of what I knew of these shoes with this man, whom I have never met and more than likely never will; I was continually touched by the sincerity he had towards his son and the outright responsibility he held for himself to keep his son's feet warm, if nothing else.

At the end of our conversation, I assured him of a confirmation email being sent and ran through the same scripts I run through dozens of times every day. 

"And, is there anything else I can help you with?" I closed. 

What he said next, took me by surprise.

"Thank you. Thank you for your help. Thank you for your kindness and thank you so much for your time."
He went on:

"I know I don't know you, but you seem decent and you seem kind. And I really need you to know how much I appreciate that."


Ever since this brief conversation, I can't help but roll the words around in my head.

"Thank you for your help"

"Thank you for your kindness."

"Thank you for your time"


What an amazing opportunity we have to share something so quantifiable; the best of us having 100 years, yet; so infinite.

I can't help but think about my family and friends and the moments they choose to spend with me. Serving me, laughing with me, sharing hopes and dreams-- pieces of themselves -- with me.

Dear, dear loved ones:

Thank you for your time.